BESPOKE GOAL ORINTATED TRAINING
We provide training project management, training design, and facilitation. We can work on adhoc training requirements or part of a large project requiring change. It is important to us that the training meets the business goals, objectives and the key requirements for the staff. We ensure that the training delivery is fun and engaging to get maximum learner retention.
We have over 15 years experience working in various Corporate Organisations. Elizabeth is CIPD CTP (Charted Institute of Professional Development Certificate in Training) Practice and Prince2 qualified with experience of project managing and delivering various training courses. She is also a Professional NLP Master Practitioner, Time Line Therapy® and Hypnotherapy therapist. Elizabeth has worked on large projects where communication, change management, coaching and training, have been the key to the success of the project.
WOULD YOU LIKE TO IMPROVE YOUR SALES?
Often when two companies prices, and products are similar it is the person selling the product that wins the business not the product.
Increase sales and Customer Relations with improved negotiation and selling skills.
The answer; is a workshops using a combination of NLP body language, verbal and nonverbal communication, and negation skills utilizing The Five Step Sales Process and the customers buying strategy
Communication Skills Workshop
DO YOU HAVE COMMUICATION ISSUES WITHIN YOUR ORGANISATION?
- Who is the first person Customers speak to in your business?
- Who do your Customers speak to most frequently?
- The Receptionist? The Customer Service Team?
The answer; is an effective workshop on communication skills. Make a lasting and great impact on your customers by investing in improving communication skills with your front line staff. Which will greatly improve Customer satisfaction, Customer relationships, Customer referrals, and staff morale. But effective communication does not stop with the Customer it also effects the Team, the Department and the Company. It is contagious!
Running Successful Meetings Workshop
Do you spend too much time in too many meetings within your organization that seem never to get the end result?
Would your organization benefit from meetings which are better planned, have improved communication, rapport, clear defined objectives, and evidence based discussions, with short medium and long term outcomes?
The answer; is a one day workshop on planning and running successful meetings.
CRM and System Training (Siebel, Oracle, BI, Dynamics)
We have several years’ experience with the full CRM (Siebel, Oracle on demand, BI and Dynamics) training life cycle from training needs analysis to delivery, training evaluation and measuring learning retention. We have project managed the training, designed and written training material, produced clear quick reference guides which end users can easily follow. We have trained in classrooms, one to one and over meetingplace and designed training evaluation and user learning retention forms. We have experience, working with Marketing, Call Centre’s, Sales teams, and field service teams.
We feel bespoke training delivers a true understanding of the business and the business processes. During the classroom hands on training sessions we cover bespoke scenarios to make the training meaningful. The scenario based training explains the Who what when where why and how.
- Who needs to complete the process and which other departments it effects
- What needs to be done to support the business process
- When the frequency of the task.
- Where the process is completed (IT system or other manual process).
- Why the process is important and how it effects the business.
- How the process is completed.
CIPD Membership no 22655301